This statement of policy supercedes any previous policy expressed or implied and no representative or person is authorized to assume any other liability or adopt any other policy for Qualitone without our written consent. All terms and conditions, prices and policies are subject to change without notice.
Terms of Payment and Credit:
Qualitone excepts Visa, Mastercard, American Express and Discover. Orders may also be shipped on open account Net 30 terms to established accounts (Companies that have not established an account with Qualitone should allow 2 to 3 weeks to process credit applications). Term discounts do not apply to freight charges. Past due balances are subject to a 1½% service charge per month (18% per annum). All prices are billed in U.S. currency.
Tax:
Orders billed or shipped to New York, New Jersey, Connecticut, VT and Indiana will be charged the appropriate sales tax as required by law unless a valid tax exemption certificate is submitted with the first order.
Backorders:
Unless otherwise instructed, partial orders will be shipped and invoiced accordingly.
Shipping:
All shipments are F.O.B. point of origin except as otherwise noted and may include a handling charge. Shipping charges will be PREPAID best way as determined by Qualitone and added to invoice.
Return Authorization:
A Return Authorization number MUST be obtained from the Qualitone Customer Service Department BEFORE returning merchandise for any reason.
You will need to provide your purchase order and invoice number at time of request. STOCK MERCHANDISE is eligible for return within 30 DAYS of shipment date. All sales are final after 30 days. Credit will be issued for all approved returns(less freight) and are subject to a 15% restock charge. Closeout merchandise, discontinued products, promotional or special order items, defective merchandise(out of warranty), or merchandise damaged by the customer may not be returned for replacement, stock rotation or credit. Merchandise returned without prior authorization will be refused. Some products that may have been special ordered from the manufacturer may be subject to a manufacturer restocking fee in addition to Qualitone’s or not be
Minimum Orders:
Orders for less than $25.00 are accepted at the discretion of Qualitone and are subject to a $5.00 handling charge. Orders placed online are not subject to a minimum order charge.
Drop Shipments:
Qualitone will drop ship at no additional charge. All drop shipments are handled in complete confidence.
Custom and Special Orders:
Some products may have to be special ordered from the vendor and may be subject to a manufacturer restocking fee in addition to Qualitone’s if returned or may not be able to be returned. All orders for custom products must be submitted in writing and these items must be marked “NON-CANCELLABLE” on your purchase order. Orders for custom items cannot be cancelled once processed and cannot be returned except as provided for under limited warranty. Customers without an established line of credit with Qualitone must remit a 25% deposit with all special orders. Price and payment terms for all special order items will be “as per quotation” from Qualitone.
Freight Claims:
Shipping damage is your responsibility. Title and ownership of merchandise is transferred from Qualitone to the consignee upon receipt of shipment by the assigned transportation company. Acknowledgment that the material listed on the Bill of Lading has been received in good condition is made by the transportation company. Upon receipt, inspect your shipment carefully. Any claim for apparent loss and/or damage must be filed with the delivering freight company within 5 days of your merchandise receipt. Contact Qualitone customer service department for further assistance.